Privacy Policy

Controller: NAPISARA HOLDING CO., LTD. (บริษัท นภิสรา โฮลดิ้ง จำกัด), Tax ID 0835568007694, 58/16 Chao Fa Road, Talat Nuea, Mueang Phuket, Phuket 83000, Thailand. Brand: Top Travel Thailand. Email: toptravel.th@gmail.com. Phone: +66 82 635 6266 / +66 62 635 6646.

We may collect:

• Identity and contact details (name, email, phone/WhatsApp, country, language)
• Booking details (product, date, guests, hotel/pickup, flight numbers, special requests)
• Payment status and references (card data is handled by our payment provider)
• Agent/partner details when bookings are made on behalf of an authorised partner
• Technical data (IP address, device/browser type, pages visited, referral partner codes)
• Messages you send via contact forms or email

We use personal data to:

• Create and manage bookings, payments, vouchers and confirmations
• Communicate service details, changes and support
• Coordinate with suppliers and authorised agents/hotels
• Improve our website, prevent fraud and secure our systems
• Measure advertising and marketing performance where you consent to analytics / advertising cookies (see our Cookie Policy)
• Meet legal, accounting and tourism licensing obligations

Depending on the context, we rely on performance of a contract (your booking), legitimate interests (secure operations, service improvement), consent (optional marketing cookies / newsletters where used), and legal obligations.

We may share data with:

• Tour, activity and transfer suppliers needed to deliver your service
• Authorised agents/hotels related to your booking
• Payment processors (for example Stripe) and email/SMS/WhatsApp providers
• Hosting, analytics and advertising partners (with consent where required)
• Professional advisers and authorities when required by law

We do not sell your personal data.

Some processors may store or process data outside Thailand. Where we transfer data internationally, we take reasonable steps to protect it consistent with applicable law.

We keep booking and accounting records for as long as needed for the booking, legal, tax and dispute purposes (typically several years). Marketing preferences and cookie choices are kept until you change them or they expire.

We use reasonable technical and organisational measures to protect personal data. No method of transmission or storage is completely secure; please keep booking links and vouchers confidential.

Subject to applicable law, you may request access, correction, deletion, restriction, or object to certain processing, and withdraw cookie/marketing consent. Contact toptravel.th@gmail.com. You may also lodge a complaint with the relevant Thai data protection authority.

Our services may be booked for families including children, but the booker should be an adult. We do not knowingly market directly to children.

We may update this Policy. The “Last updated” date at the top will change when we do. Material changes may be highlighted on the website.

Privacy questions: toptravel.th@gmail.com. Postal: 55/498 Chao Fa East Rd., Wichit, Mueang Phuket, Phuket 83000 Thailand.